Once you’ve been fitted with your new hearing aids your Hearing Aid Audiologist will see you at least once within your first few weeks to check your progress. After that, we would like to see you in store every 6-months to check, clean and, if necessary, adjust the performance of hearing aids. We’ll also check the health of your ears and how well you’re hearing. If you feel you need an appointment before your next scheduled appointment, please contact your Hearing Aid Audiologist or your nearest store.

Both the hearing screening and hearing assessment at M&S Opticains are completely free. If you feel you could benefit from a hearing assessment you can book an appointment online today.

SRN stands for Single Number Rating. It is a scale set up by the EU to show the amount of protection you get from hearing protection earplugs.

dB or decibels, is the unit in which sound is measured and gives you an indication of how much pressure your ears are under.

We want you to love your hearing aids and experience.

We offer a lifetime of aftercare for your hearing aids to make sure you have always have peace of mind. Our hearing aid audiologists are on hand to make sure your hearing aids are working to the best of their ability via regular aftercare appointments for the lifetime of your hearing aids.

So, if you’re having any problems the first step is to give your store a call and they will book you in with your hearing aid audiologist.

We also offer a 60-day satisfaction guarantee from the day of fitting to ensure you are completely satisfied with your purchase, so if you’re unable to find a resolution with your hearing aid audiologist, you’ll be entitled to a full refund.