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Frequently Ask Questions
General
How much does an eye test cost?
Our eye tests cost £40 and include an OCT scan at no extra cost. We also offer free NHS eye tests for those eligible, including anybody aged under 16 or over 60. Find out more about NHS eligibility here.
Which payment methods do you accept in store?
You can pay by cash, MasterCard and Visa Debit or Credit.
Please note unfortunately we are unable to accept American Express and M&S Gift cards/Credit Vouchers at the moment.
How do I read my prescription?
There’s a lot of numbers and letters on an eye test prescription, so to help you understand the jargon we’ve put togther a guide. Click here to view the guide.
What do I do if I think my prescription is wrong?
If you're getting regular headaches or your vision is blurry when you wear your glasses, you should definitely book to have your eyes tested again. In some instances your eyes will just need time to adjust if you have, within the past 2 weeks, changed to a new prescription. However if you experience any dizziness with blurry vision you should book before 2 weeks.
How often should I have my eyes tested?
This will be dictated by your optician, for the majority of customers it should be every 2 years, but please follow the advice of your optician.
What should I do if I have a red eye?
A red eye is usually nothing to worry about and often gets better on its own. If you are a contact lens wearer, it’s important to stop wearing your contact lenses until the red eye has resolved. Sometimes a red eye can indicate something more serious, contact us if you experience any light sensitivity, pain or a decrease in vision.
What is PD and how do I measure it?
Pupilary distance (PD) is the measurment between your two pupils, it's measured in milimeters. Find out how to measure your PD here.